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What We Do

Protect the rights of assisted living and nursing facility residents.

Contact Us

Call 800-252-2412 to speak with an LTC ombudsman in your area, email our office, or look for an LTC ombudsman in your area.

Find an LTC Ombudsman

Long-term care (LTC) ombudsmen are advocates for residents' rights. They protect the quality of life and quality of care of anybody who lives in a nursing facility or assisted living facility.

Ombudsmen can be volunteers or paid staff of agencies who are independent of any long-term care facility. Services are free, confidential and available statewide.

If you have concerns about the care of a person with a developmental disability who lives in a state supported living center, visit the Office of the Independent Ombudsman for State Supported Living Centers website.

If you have concerns about health and human services that are not related to a person living in a nursing facility or assisted living facility, contact the HHS Office of the Ombudsman.

What Does an LTC Ombudsman Do?

Some ways LTC ombudsmen help nursing facility and assisted living residents:

  • Listen to residents and family members when they have concerns or issues.
  • Tell residents about their rights.
  • Protect resident health, safety, welfare and rights.
  • Help families learn about long-term care and how to pay for it.
  • Solve problems to a resident’s satisfaction.
  • Ensure state regulations and laws protect residents.
Learn More About LTC Ombudsmen

How Do I Become a Volunteer Ombudsman?

People who live in nursing facilities and assisted living facilities may have little or no contact with the outside world. Many feel they lack control over their lives. A volunteer LTC ombudsman who visits regularly can be the highlight of a resident's day and ensure residents get the best care possible.

If you have a passion for helping others, a caring spirit and a willingness to learn, we need you! Become an ombudsman and help improve the quality of life and care for residents in a facility near you. We provide training, tools and ongoing support.

Become a Volunteer Ombudsman
Volunteer ombudsman